CUSTOMER SUPPORT ENGINEER- amazing opportunity for IT technical support with minimum 1 year experience or IT educational background and little bit of experience.
Area of Liptovsky Mikulas.
Position goals: Working on Global solution for Ocean ship movements.
Top-notch service delivery while simultaneously improving the overall customer service process. Technically understand entire company’s product and service offering and handle escalated support requests.
Empathetic, technically skilled problem solvers with a knack for digging to the root of problems and offering solutions.
• Technical and application support, onsite and offsite, for customers and regional teams within projects
• Lead issue Tracking, diagnosis and troubleshooting
• Build and maintain relationships with partners to establish credibility, solve problems, and achieve goals
• Active cooperation within the company (communication of customer requirements, e.g. addition of new functionality or completion of new software solutions).
• Prepare internal / external training materials on products, technical services, technologies and industry trends
• Educate and train internal and external customers
• Recommend Product and customer service Improvements
• 24/7 emergency on-call operation